Refund policy

Return & Refund Policy

Last updated: October 3, 2026

This Return & Refund Policy applies to purchases from DRKD.

1. Return window
You may request a return within 30 days of delivery. To be eligible, returned products must be in unused, like-new condition with original packaging, accessories, manuals, and materials.

2. How to start a return
To start a return, email kyle@drkyle.com with:

  • Your order number

  • The product you want to return

  • The reason for return

  • Photos, if the item is damaged, defective, or incorrect

We will provide return instructions, including the correct return address for your order. Do not send products back without contacting us first. Return addresses vary by product and destination, and returns sent without instructions may not be received or processed.

3. Change-of-mind returns
For change-of-mind returns:

  • The customer pays and arranges for return shipping.

  • The product must be unused and in like-new condition.

  • Original packaging and accessories must be included.

  • Refunds are issued after the return is received and inspected.

  • No shipping charge is collected on orders, so none is deducted from your refund.

4. Larger items (The Retreat 189) and international orders
Return shipping costs vary significantly by product and destination.
The Retreat 189 is a large, heavy item that ships via LTL Freight. Return shipping on a change-of-mind return for this item requires the customer to arrange and pay for freight transport, including properly securing the item to a pallet. These freight costs are substantial. International returns are also subject to international rates and the customer is responsible for all customs charges. Contact us before returning any Retreat 189 or international order so we can confirm the return address and process.

5. Defective, damaged, or incorrect items
If your item arrives defective, damaged, or incorrect, contact kyle@drkyle.com within 30 days of delivery with photographic proof.

  • For standard items: We will pay for return shipping, provide a prepaid label, and offer a replacement, repair, or refund.

  • For the Retreat 189: To resolve issues quickly and avoid unnecessary freight transport, our primary method of resolution is to send replacement parts and instructions. If a full return is required, DRKD will arrange the freight pickup.

6. Refund timing
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method through Shopify. Refund processing times may vary depending on your bank, card issuer, or payment provider.

7. Non-returnable or partially refundable items
Products that are used, damaged after delivery, missing parts, missing packaging, or not in like-new condition may be refused or refunded only partially. Gift cards are not returnable.

8. Exchanges
We do not offer direct exchanges. To change products, return the original item if eligible and place a new order.

9. Warranty claims
DRKD products include a 1-year limited warranty against defects in materials and workmanship under normal use. See our Warranty Policy below.

10. Contact
Returns and refunds: kyle@drkyle.com
Mailing address: NSH Operations LLC, 780 Bayou Pines East Dr, Lake Charles, LA 70601

Warranty Policy

Last updated: October 3, 2026

1. Warranty coverage
For one year from the date of delivery, DRKD warrants that products will be free from defects in materials and workmanship under normal use.

2. What we may do
If a covered defect occurs during the warranty period, we may, at our sole discretion:

  • Provide replacement parts

  • Repair the product

  • Replace the product

  • Provide a refund

3. What is not covered
This warranty does not cover:

  • Misuse or abuse

  • Accidental damage

  • Unauthorized modification or repairs

  • Improper storage or handling

  • Damage from using the product contrary to instructions

  • Normal wear and tear

  • Cosmetic damage that does not affect function

  • Damage caused by power issues, adapters, or accessories not approved for use with the product

4. How to make a warranty claim
Email kyle@drkyle.com with:

  • Your order number

  • The product name

  • A detailed description of the issue

  • Photos or video clearly showing the defect

5. Warranty Returns and Freight
To resolve claims quickly and avoid unnecessary transport of heavy equipment (such as the Retreat 189), our primary method of resolution is to send replacement parts and instructions rather than requiring a full return.

If we request that you return the product for inspection, we will provide the correct return address and instructions. Where a domestic warranty claim is confirmed, we will cover the cost of return shipping. If a product is returned for inspection and no covered defect is found, the cost of return shipping—including substantial LTL freight costs for large items—and any reshipping costs will be the customer's responsibility. Contact us before returning any product; returns sent without authorization will not be accepted.

6. International orders
This warranty applies to international orders. However, due to the extreme costs of international heavy freight, our primary method of resolving international claims is supplying replacement parts. While covered parts or replacement units are provided free of charge, the customer is responsible for all international shipping costs, customs duties, and import taxes associated with sending replacement parts, returning the defective item, or receiving a replacement unit. Contact us before attempting any international warranty return.

7. Contact
Warranty questions: kyle@drkyle.com