Shipping policy

Shipping Policy
Last updated: October 3, 2026

This Shipping Policy explains how DRKD ships orders.

1. Where we ship
DRKD ships within the United States.
The Retreat 189 also ships to select international destinations. Available destinations are shown at checkout — if your country is not listed, we are not currently able to ship there.
Our other products ship within the United States only at this time. Orders that combine the Retreat 189 with other products can only be shipped within the United States.
Availability may vary by destination, product, carrier, and fulfillment capacity.

2. Shipping options and rates
Standard shipping is free on all orders, within the United States and to available international destinations. No expedited shipping option is offered.

3. International orders
International Retreat 189 orders ship directly from our manufacturing partner rather than from the United States.
Duties, import taxes, and customs fees are the responsibility of the recipient. These are set by your country and are not included in the product price. Depending on your destination, they may be collected at checkout or by the carrier on delivery.
International shipments may also be subject to customs inspection, which can delay delivery beyond normal transit times.
Customers are responsible for confirming that the product may lawfully be imported into their country.

4. No guaranteed delivery dates
DRKD does not guarantee delivery dates.
Any shipping or delivery timing shown by a carrier, checkout system, or tracking page is an estimate only. Delivery may vary based on product availability, destination, carrier delays, customs processing, weather, holidays, or other events outside our control.
International orders typically take longer than domestic orders.

5. Processing and fulfillment
Orders are processed as quickly as possible. Processing times may vary by product, destination, and availability.
You will receive order and shipping updates through Shopify and/or email when available.

6. Address accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reshipping costs. For international orders, this may include return freight and any customs charges incurred.
If the address error was caused by DRKD, we will correct it at our cost.

7. Lost or damaged shipments
If your shipment appears lost, damaged, or misdelivered, contact kyle@drkyle.com as soon as possible with your order number.
For damaged shipments, please keep the product, packaging, and shipping materials and provide photos if requested.
If an item is confirmed lost, damaged, defective, or incorrectly shipped, DRKD will provide a replacement or refund as appropriate.

8. Returns
Return terms are set out in our Refund Policy.
For international orders, return shipping costs are higher and are the customer's responsibility on change-of-mind returns. Contact us before returning an international order so we can confirm the correct return address.

9. Contact
Shipping questions: kyle@drkyle.com